Pat Galla is President of Enroller Resource Center (ERC) (www.EnrollerResourceCenter.com). The ERC is a national network of 1600 experienced enrollers (275 bilinguals). The real time software* mentioned above was written ERC and is proving to be a valuable tool in solving last minute staffing issues. Please write to Pat for a free state--state enroller breakdown (firstname.lastname@example.org) or (502)412-3400.
There is a need for carriers to staff thousands of meetings each year with either their own staff or independent enrollers. There is a trend in using a call center and online self-serve websites but the personal touch is still viewed as the gold standard.
January 29, 2014