The conventional model of healthcare keeps pharmacists focused on the medication dispensary and supply aspect of patient care, with limited access to the decision-making process. Given the enormous knowledge and expertise of the clinical pharmacist in rational and cost-effective use of medicines, their role as key health decision-makers may be the missing link in driving positive patient outcomes.

Rosa Novo is the Employee Benefits Director at Miami-Dade County Public Schools, the 4th largest school board in America. She is the administrator of the District's self-insured healthcare plan, which provides coverage to 71,000 individuals at a value of $360 million. She has been creating strategic health and wellness programs for the school district for 31 years. Her wellness focus is to increase awareness of both benefits and personal health status while establishing and maintaining a workplace that encourages environmental and social support for a healthy lifestyle.